Return and Refund Policy
Return Rights for Non-Living Products
- For products such as pots, vases, dried flowers, and other non-living items, a 14-day return period applies from the date of receipt.
- Returns must be unused, undamaged, and in the original packaging.
- Return shipping costs are borne by the customer, unless it is a warranty case.
Exceptions and Non-Returnable Items
- Living products such as plants and bottle gardens are excluded from the statutory right of withdrawal.
- Custom-made and personalized products cannot be returned.
- Special seasonal items and promotional products have specific conditions.
Damage Reports and Claims
- Please inspect the shipment immediately upon receipt for completeness and potential transport damage.
- Claims must be submitted in writing within 5 days of receipt to blumen-tal@outlook.de
- In case of transport damage or incorrect delivery, please contact our customer service immediately.
Refunds and Credits
- Acknowledged claims will be processed within 10 working days after review.
- Refunds will be credited to the original payment method.
- Partial refunds may be issued for partial claims.
Special Notes Regarding Plants
- Plants are subject to natural growth and transport conditions.
- Minor damage such as individual damaged leaves is not grounds for a claim.
- Color variations and minimal size differences (+/- 10%) are considered acceptable.
Specific Terms from Our Supplier
- Only one claim per order will be processed.
- Claims for plants are limited to:
- Incorrect plant species
- Significant deviation in size (>10%)
- Demonstrably insecure packaging resulting in multiple broken/damaged leaves
- Non-claimable situations include:
- Lost soil during transit
- Minor leaf damage
- Yellow leaves
- Damage to nursery pots
Contact for Inquiries Email: info@blumen-tal.de Return Address: Klotzbahn 4, 42105 Wuppertal